Return Policy
Return Policy | ⚡2 min.
by A. Buis | founder and artisan | © OLOG Rosaries
published: July 2023 |⏱️ 2-minute read
We want you to be delighted with your purchase. If you are not happy, we are here to help. You can reach us via our Return Request Form within 30 days of receiving your order.
Our Return Policy
- Timeline: We offer a 30-day return window from the date of delivery.
2. Defective or Incorrect Items: We guarantee our items against defects in materials and construction. If we shipped the wrong item or if it arrived defective, please contact us immediately. We will provide a shipping label, repair the item, or issue a full refund upon receipt of the returned product.
3. Returns (Not What You Expected: If you are simply unhappy with an item and it remains in its original condition, you may return it. We will refund the value of the item, though shipping fees are non-refundable.
4. Custom Orders: Personalized items—such as family rosaries or children’s rosaries with names—and custom designs that differ from our standard website offerings are final sale and non-refundable.
5. Cancellations: You may cancel your order for an item posted on our website at no cost to you, provided it has not yet shipped.
6. Shipping & Responsibility:
7. Refund Processing: Refunds are processed within 5-7 business days back to your original method of payment.
8. Updates: We amend this policy from time to time. This policy was most recently updated on July 1, 2026.
9. Return Request Form: To initiate a return, please complete our Return Request Form. We will ask you to include a clear photo of the item with your request. Once we receive your form and review the details, we will follow up with you on the next steps based on our policy.
© 2026 Our Lady of Grace Rosaries
All Rights Reserved
Return Request Form
We will ask for a photo once we receive your request. Our policy outlines refund details.
Click to Share This Post
CREDITS
The LOGO image of Our Lady of Grace is an original artwork by Martin Lariviere in 2009. We have the artist’s permission (my son). It is our exclusive trademark logo image.
A beautifully photographed sky by Donald Tong inspired the website’s colour scheme. Cropped portions of it are the background for the footer Bible verse. He shared it as a free download on pexels.com.
Raphael painted The Sistine Madonna circa (1513-1514). We made circular cut-outs from the original image.
Our featured image is a photo of wildflowers growing along a fence line. Morningbirdphoto shared it on Pixabay.
An image of a clock, mug, and glasses is by Tanya Rose on Pixabay.
Peggy Marco shared her caricatures on Pixabay.
The update key photo is a free image by Tumisu on Pixabay.
Our information is from general knowledge, experience, and shared internet resources. We’d like you to use it as a starting point for your research to verify facts and build a reference list.
IN REVIEW
Yes. To help us process your request quickly, we kindly ask that you provide a clear photo of the item. Since our initial return forms aren’t equipped to upload files, please wait for our email reply to your submission, and you can attach the photo directly to that email.
A full refund (including original shipping costs) is provided if an item is defective or if we accidentally sent the wrong item. For all other returns, we will gladly refund the full value of the item itself, but the shipping fees are non-refundable.
1. Untracked Shipping:
Please note: If you select untracked shipping, we cannot monitor its progress or file a claim with the postal service. Therefore, untracked shipments are sent at the buyer’s risk, and we cannot offer refunds or replacements if they go missing.
However, we have generally found this service to be very reliable!
2. Tracked Shipping:
If you prefer absolute peace of mind, please let us know if you prefer tracked shipping. Choosing a tracked method ensures your package is fully monitored and insured by the postal service against loss or damage.