Return Policy
Return Policy
Our return policy has info about refunds, replacements, shipping, and more. If you are not happy with your purchase, you can reach us with our returns form within 30 days of the receipt of your order.
Return Policy
Click for key sections or keep reading for the full policy.
Return Form
Full Refund?
Shipping
Timeline
We have a 30-day return policy from the time of delivery.
Defective?
We guarantee our items against defects in the materials or construction. Maybe we shipped the wrong item? We will send you a shipping label, repair it, and return it to you. Or, we can send you a refund once we have received your items.
Not What You Expected?
If you are not happy with your item and it is still in its original condition, you can return it. We can refund the value of the item but shipping fees are not refundable.
Custom Orders
We do not refund family rosaries or children’s rosaries with names on them. It is the same for items that are different from those on our website.
Cancellations
If we have not yet shipped your order, you can cancel it anytime at no cost to you.
Who Pays for Shipping?
We cover return shipping costs if we have determined that we are at fault. Otherwise, our customers are responsible for return shipping costs.
Will I Get a Full Refund?
- If your item is defective or if we mailed you the wrong one, you will get a replacement or a full refund.
- You will only be refunded the value of your item for most other reasons.
- Special order items or those that have been used and are no longer in their original condition are not refundable.
More Details
- Refunds are issued in the original method of payment.
- Returns are to be shipped in sturdy packaging, like a bubble envelope or box. Untracked shipments are the customer’s responsibility.
- Items lost, damaged, or stolen during tracked shipping are the responsibility of the postal service insurance.
Updates
From time to time, we may amend or update our Return Policy. Our most recent update was on July 31, 2023.
Return Request Form
We will ask for a photo once we receive your request. Our policy outlines refund details.
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CREDITS
The LOGO image of Our Lady of Grace is original artwork by Martin Lariviere in 2009. We have the artist’s permission (my son). It is our exclusive trademark logo image.
A beautifully photographed sky by Donald Tong inspired the website’s colour scheme. Cropped portions of it are the background for the footer Bible verse. He shared it as a free download on pexels.com.
Raphael painted The Sistine Madonna circa (1513-1514). We made circular cut-outs from the original image.
Our featured image is a photo of wildflowers growing along a fence line. Morningbirdphoto shared it on Pixabay.
An image of a clock, mug, and glasses is by Tanya Rose on Pixabay.
Peggy Marco created the image of the white characters and shared them on Pixabay.
The photo of the wallet with the magnifying glass was shared by Steve Buissinne on Pixabay.
The update key photo is a free image by Tumisu on Pixabay.
Our information is from general knowledge, experience, and shared internet resources. We’d like you to use it as a starting point for your research to verify facts and build a reference list.