Answers to Your Shopping Questions
Answers to Your Shopping Questions
You can find answers to your top 10 shopping questions here.
10 Top Shopping Questions Answered
1
Do you have in-stock items?
Most of our items are available to order. We also have a selection of in-stock items. Click to view our current selection of ready-to-ship items.
2
How do I place an order?
There is a link to the order form at the top of every page. We will get in touch with you by the end of the day. Or click here to order an item.
3
What are the payment options?
- E-transfer is available to customers in Canada and the US.
- PayPal is for everyone. We will send you an invoice if you let us know that it is your preferred way to pay.
- Credit Card payments are also possible. You can use PayPal to pay as a guest without signing up for PayPal. Click to learn how.
4
When do I pay for my order?
Once your order is complete, we will send you a photo. We will need your mailing address (and phone number for those outside of Canada) to pay for and finalize your order.
5
Which currency?
Prices are listed in Canadian dollars. We also collect payments that way. We can send you a PayPal invoice to make it easier.
6
What is the timeline?
When you send us your order, we will let you know when we expect to have it completed. It gets busy in the workshop and quality work takes time.
If you need something by a certain deadline, you can request it. We will let you know if it is possible.
7
How do I get free shipping or a discount?
The more you spend, the more you save. Sometimes it’s free. Click for more info.
8
How do I ship a broken rosary?
You can reach us with a Repair Request form. You can click here or search with the word repair. We will ask for a photo to ensure that a repair is possible.
International Shipping Tips
- Declared Value: For international shipping, a broken rosary has a declared value of $10.00 (not what you paid for it).
- Item description or reason for export: broken rosary for repair
- Shipping Method: We suggest checking with your local post office for tracked shipping. It is secure and usually more affordable than large courier companies.
9
What if I change my mind?
We appreciate a quick email if you are no longer interested in your order. It frees us up to work on orders for other customers sooner. No one pays ahead, so changing your mind is easy. If we don’t hear from you, we will reach out a couple of times. After a few weeks, your items will be available to other customers.
10
Can I shop in a store?
In-store shopping is at The Mustard Seed Catholic Books & Gifts. They are in London, Ontario (Canada). We ship new items to the store every 4 to 6 weeks. The selection of our handmade items varies. You will recognize them by the white tags. Click for more info.
Another question?
You can fill in a contact form to reach us with your question. We want to make your experience on our website a good one. Click to ask us a question.
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CREDITS
The LOGO image of Our Lady of Grace is original artwork by Martin Lariviere in 2009. We have the artist’s permission (my son). It is our exclusive trademark logo image.
Raphael painted The Sistine Madonna circa (1513-1514). We made circular cut-outs from the original image.
Our information is from general knowledge, experience, and shared internet resources. We’d like you to use it as a starting point for your research to verify facts and build a reference list.
Photos
A beautifully photographed sky by Donald Tong inspired the website’s colour scheme. Cropped portions of it are the background for the footer Bible verse. He shared it as a free download on pexels.com.
Pixabay shared the texting photo.
The mailbox image is from our private collection. It is only for viewing while you are on our website.
We chose the Canada flag photo from Pixabay (C1ri).
Peggy Marco on Pixabay shared the white person with a red envelope image.
Karolina Grabowska of pexels.com shared the photo of the laptop and the tiny shopping cart.
IN REVIEW
Most of our handmade rosaries, chaplets, wood Crucifixes, rosary bracelets, rosary necklaces, and accessories (like leather cases and wood dishes) are available for custom orders. We also sell in-stock items.
- Photo First: Send a photo to ensure that the repair is possible.
- Declared Value: A broken rosary has a declared value of no more than $10.00 (not what you paid for it). Otherwise, your repair person will have to pay duties and taxes on it.
- Reason for Export: Broken rosary for repair.
- Shipping method: Try your local postal service for tracked shipping. It will be less costly than courier services.